Contact and Grievances
Draft, pending legal review. Highlighted details have not been filled in yet, and this text may change before it takes effect.
Get in touch
- Help with files, payments and your account: [Support email address]
- Phone: [Customer care phone number]
- Privacy requests: [Privacy contact email address]
We aim to reply within 1 business day. For a payment question, please include the email address on your account and the design or date of the payment.
Business details
| Business name | [Registered business name] |
| Business type | [Business type, e.g. sole proprietorship or private limited company] |
| Trading as | STLmint |
| Registered address | [Registered business address] |
| GSTIN | [GSTIN, or 'Not registered'] |
| Website | https://stlmint.app |
Grievance Officer
In line with the Information Technology Act, 2000 and the rules made under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, you can raise a complaint about our service, a payment, content on the site or how we handle your personal data with our Grievance Officer:
| Name | [Grievance officer name] |
| [Grievance officer email address] | |
| Phone | [Grievance officer phone number] |
| Address | [Registered business address] |
Please describe the problem and include the email address on your account. We acknowledge complaints within 24 hours and aim to resolve them within 15 days of receiving them. If you are not satisfied with the outcome, you may contact the relevant authority, such as the National Consumer Helpline or, for personal data, the Data Protection Board of India.
Related pages
Terms of Service, Licence, Refund and Cancellation Policy, Delivery Policy, Privacy Policy.