Refund and Cancellation Policy

STLmint sells digital files that are made for you and delivered as soon as you pay (see our Delivery Policy). Because a file cannot be returned once it is downloaded, refunds work differently from physical goods. This policy is part of our Terms of Service.

Before you pay

The studio shows you a picture rendered from the exact file you will download. Check the design, the text and the spelling before you pay. You can also try a design as a single file before joining the STLmint Seller plan.

When we give a refund

We refund the payment in full if:

• the file does not work: it fails to generate or download, is corrupt, or does not match the picture you were shown, and we cannot fix it or send you a working file within 7 days of you telling us;
• you were charged twice for the same file or the same membership period;
• you were charged after cancelling: a STLmint Seller plan renewal was taken after your cancellation took effect;
• a payment was taken that you did not authorise on your account, once we have checked it;
• the law where you live gives you a right to a refund.

Please tell us within 30 days of the payment, at [Support email address], with the email address on your account and the design or payment concerned.

When we do not give a refund

• You changed your mind after the file was delivered.
• The text or options you entered were wrong, for example a misspelled name. You can make a corrected file in the studio; on the STLmint Seller plan this costs nothing extra.
• A print failed because of your printer, settings or materials, while the file itself is sound.
• You did not use the STLmint Seller plan, or used it less than you planned.

If you are a consumer in the EU or UK, you normally have 14 days to cancel an online purchase. For digital files, that right ends once delivery begins, and at checkout you agree to immediate delivery and acknowledge that you lose the right to cancel. This does not affect your right to a refund for a faulty file.

Cancelling the STLmint Seller plan

You can cancel at any time from your account, or by emailing [Support email address]. After you cancel:

• the plan stays active until the end of the month you have already paid for, and you keep all its features until then;
• you will not be charged again;
• we do not give refunds, full or partial, for the rest of the current period.

What happens to your selling rights after the plan ends is explained in the Licence.

If a renewal payment fails, we will try again and email you. If it still fails, the plan ends at the end of the paid period.

How refunds are paid

Approved refunds go back to the original payment method through our payment processor ([Razorpay or Stripe]). We start the refund within 5 business days of approving it; your bank or card issuer may take a further 5 to 10 business days to show it. When a file is refunded, the licence to use it ends.

If something is wrong with a payment, please contact us before opening a dispute with your bank: we can usually fix it faster.

Contact

Email [Support email address], or see Contact and Grievances.